Customer Service Representative

Customer Service Representative

Do you have experience in customer service? Would you like to work in a coordinating role in an international environment? We now have an opening for a temporary position within our company where we are seeking for a Customer Service Representative to Nouryon Surface Chemistry in Stenungsund. In this role you will have many contact areas both internally and externally and you provide high customer service level by building and maintaining customer relationships.

Main responsibilities
In the role as Customer Service Representative you will fulfill the "Order To Cash" cycle for all assigned orders. You will ensure that the processing and monitoring is managed in accordance with agreed terms in order to optimally serve customer needs.

Order to Cash:
  • Responsible for the timely execution of Order to Cash process for personally assigned customers.
  • Receipt of orders, input into SAP, order status control, monitoring, invoicing, providing shipping documents and follow up
  • Contribute in the order handling for all other customers served by the Customer Service Team, whenever needed.
  • Work in an interregional order flow, orders going over sea both to internal and external customers from EMEA
Customer Support:
  • To maintain, improve and build relationships with customers and be the voice of the customer in Surface Chemistry internally
  • To be the first point of contact of you customer portfolio and together with the internal functions deliver on our commitments to customer
  • Handling of nonorder related requests, typically MSDS, questionnaires and other types of documents.
Sales/Market Support:
  • Communicate in a professional way with Account Managers/sales Managers to keep them informed about your common customer portfolio.
Working hours:
Monday – Friday, 08:00 – 16:30 with flextime.

  • Minimum 1-3 years of work experience, preferably in a relevant professional area.
  • Theoretical education at minimum High School level in the area sales, trade, administration and/or logistics/distribution.
  • Fluent in written and spoken English. More languages preferred.
  • Good IT knowledge, SAP preferred.
  • Serviceoriented and a problem solver and enjoy working in a fast-paced environment
To be successful in this position we believe that you have a high social competence, high customer focus and the ability to build successful and long-term relationships. You are confident in your own expertise and deliver results while maintaining a high quality in your work. You also possess the ability to work efficiently and you know how to prioritize in your daily work.

Why join us?
Are you passionate about sustainability, innovation, safety, and collaboration? Do you want to grow together with a company that is forward-looking and continuously improving how they work? Our employees have ideas on how to build a sustainable future and the drive and passion to realize them. They believe that building long-term relationships and integrity are keys to success. If you stand for these values we will gladly make way for your ambitions. We offer you countless career opportunities. From day one we support you with your personal growth, through challenging positions and comprehensive learning and development opportunities, in a dynamic, international, diverse, and proactive working environment.

Additional information
This is a temporary position, valid until august 2021, based in Stenungsund, reporting to a Customer Service Supervisor.

Please apply via our online recruitment system with an uploaded job specific resume and cover letter. We do not accept applications via e-mail, these applications will be disregarded.

For additional information about the vacancy please contact Emelie Angelin, Regional Customer Service Manager, +46 733 855 336 or

For information about the recruitment process, please contact Anesa Divovic, Talent Resourcing partner, +46 709 577 361

For union related questions please contact:
Unionen: Annette Elmeflo, +4630385111 or Linda Schiötz +4630385362

If you have and general questions about your application need assistance please contact:

More about the business
Nouryon has about 10,000 employees and operate in over 80 countries around the world. Over the course of our nearly 400-year journey to become a global specialty chemicals leader, we have built up a wealth of expertise, forged long-term customer partnerships, and earned a place among the best performing companies in our industry in terms of safety, sustainability, and reliability. Our products play an essential role in everyday life for people around the globe.

Follow us on Linkedin and Facebook

Film: Nouryon your partner in essential Chemistry for a sustainable future

We look forward to your application!

We perform drug tests on all employees as a part of our effort to maintain a drug-free environment.

We have already chosen our sourcing channels for this recruitment and kindly ask not to be contacted by any advertisement agents, recruitment agencies or manning companies.
Mer info
Område Stenungsund
Yrkesroll Transport & Logistik, Logistik
Typ av anställning Heltid, Projekt- / Visstidsanställd
Sista ansökningsdag 19 nov 2019 (1 dag kvar)

Om arbetsgivaren

We are a global specialty chemicals leader. Markets worldwide rely on our essential chemistry in the manufacture of everyday products such as paper, plastics, building materials, food, pharmaceuticals, and personal care items. Building on our nearly 400-year history, the dedication of our 10,000 employees, and our shared commitment to business growth, strong financial performance, safety, sustainability, and innovation, we have established a world-class business and built strong partnerships with our customers. We operate in over 80 countries around the world and our portfolio of industry-leading brands includes Eka, Dissolvine, Trigonox, and Berol.

We are organized in three Businesses:

Performance Formulations
focuses on business lines based on tailored performance that require a high level of customer intimacy, such as those for personal care and agriculture.

Technology Solutions includes
business lines that are an integrated part of our customers' processes, such as catalysts and additives for the polymer and pulp industries.

Industrial Chemicals
encompasses our salt-chlorine value chain, which supplies end markets ranging from lightweight metals and plastics to pharmaceuticals.