Senior Support Engineer

Senior Support Engineer

Do you want to be part of a support team and deliver a market leading customer service as an expert in our contact center platform? Then maybe the role as Senior Support Engineer in our team could be of interest to you.

Our mission is to help Telia's corporate customers to create the best customer meetings possible. We do this by developing a market leading communication solution based on high-end technology. We strive to always be in the forefront of the technology and embrace new ways of working.

Is this your next opportunity?

I am Patricia Kjällman and I lead a team that supports the contact center platform Telia ACE. As part of our support team, you will help our customers to solve their support errands.

The role includes, but is not limited to:
  • Troubleshooting and resolving complex incidents from start to end, regarding Telia ACE software, related platform network systems as well as customer target environment
  • Problem investigation
  • Customer communication and guidance.
  • Participate in 24/7 on-call duty every 4-5 weeks
Is this you?

We think that you have a passion for technology and helping others. You are the most satisfied when you have solved a tricky problem and managed to quickly and smoothly help a customer in need.

Your personal competencies:
  • Problem solving oriented
  • Service minded
  • Self-driven and able to work independently as well as in a group of people
  • Good communication in both Swedish and English is a must.
Your Experience:
  • University degree in IT-technologies (or similar experience)
  • Cloud engineering understanding - Amazon, Google, Azure, Docker etc.
  • Understanding of routing, firewalls, TCP/IP, HTTP(S), DNS and other network protocols.
  • Understanding of web application technologies and protocols like web-RTC
  • Digital forensics tools, experience with endpoint and network logs
It is more than just a job!

Regardless of the position you are looking for, we will give you the tools and support you need to grow both as a professional and as a person, with us. We can offer you your next big opportunity in a creative, motivating, and welcoming company where everyone can be themselves, with equal access to opportunities. We respect and value the diversity of people. In addition to an attractive and inclusive work environment, we also enable flexibility and offer a wide variety of employee benefits.

Interested?

If you fancy joining my team, do not hesitate to apply! If you want to know more about the job, you are welcome to contact me at patricia.kjallman@teliacompany.com or call me +358 400 949894.

We look forward to receiving your application and to make sure that your personal data is kept safely, we kindly ask you to apply through our recruitment system. We are not able to handle resumes via e-mail or equivalent. Selection will take place on an ongoing basis and this position might be filled before the application deadline. Application deadline is 2022-08-21.

Welcome to Telia - Home to your next big opportunity!
Mer info
Område Solna
Yrkesroll Teknik & Ingenjör, Ingenjör
Typ av anställning Heltid
Sista ansökningsdag 21 aug 2022 (5 dagar kvar)

Om arbetsgivaren

Everything we do is reflected in our purpose: To reinvent better connected living. That's how we make a difference for our customers in the big and in the small. That's how we contribute to the lives and livelihoods where we are present. Our skilled people and partners, innovative technologies and powerful networks are there to make daily life smoother and richer for our customers and help societies and business become more efficient and sustainable. Welcome to Telia, the home of your next big opportunity and a place where everyone can be themselves with equal access to opportunities.