Head of Customer Service & Delivery B2B

Head of Customer Service & Delivery B2B

Are you a great leader with a strong passion to deliver a Best-in-Class customer experience to B2B Customers? Look no further! Here is your potential next step.

I am Erik Lindström, and I am responsible for CSD within Telia Sweden. I am now looking for a Head of CSD B2B.

As Head of CSD B2B you are overall responsible to manage and drive Customer Service and Delivery towards our B2B customers. The scope includes 1st and 2nd line customer service for SME, Large and Public & Key Customers, B2B Delivery & Customer Service Management. The organisation consists of approximately 850 skilled and engaged colleagues located around Sweden. You will be part of the management team for Customer Service and Delivery and work closely with our stakeholders in the business units and other supporting functions.

Your next opportunity?

If you are customer focused with a strong drive to improve, then this is your next opportunity! Since we are going through a transformation with digitalisation and automation at the core, you will get the opportunity to lead the organisation towards new ways of working, while continuously securing a best-in-class operation with customer satisfaction, cost efficiency, sales and people engagement as key aspects.

To succeed on our mission, we need leaders who envision the future, engage colleagues towards a shared goal and create the conditions for the people & organisation to execute on plans.

Who are you?

You have long experience from Customer Service and you are passionate about the customer experience and operational excellence. You have a strong drive, result-orientation and make things happen. You are an experienced leader with solid coaching skills who can motivate and support our people to succeed.

You have a proven track record and experience from leading Customer Service organisations, from telco or similar industry. Your formal education and experience may vary, but you have a solid technical and commercial understanding of what it takes to make a customer satisfied with their services. You understand the importance of transparency and communication, you build strong relationships with stakeholders and know how to navigate a large organization. Excellent Swedish and English skills are required.

You love to challenge the status quo with best practice in mind and Dare to question when you think something is not correct, you Care about our customers and the experience they have while doing business with us, and you always aim to Simplify by proposing improvements and new ways of working.


Do not hesitate to apply if this sounds like you! If you want to know more before you make up your mind, please contact me on erik.y.lindstrom@teliacompany.com;

We look forward to receiving your application and to make sure that your personal data is kept safely, we kindly ask you to apply through our recruitment system. We are not able to handle resumes via e-mail or equivalent. Selection will take place on an ongoing basis,

last day to apply is July 1, 2022.

Welcome to Telia - Home to your next big opportunity!
Mer info
Område Solna
Yrkesroll Service & Kundtjänst, Serviceyrken
Typ av anställning Heltid
Sista ansökningsdag 1 juli 2022 (5 dagar kvar)

Om arbetsgivaren

Everything we do is reflected in our purpose: To reinvent better connected living. That's how we make a difference for our customers in the big and in the small. That's how we contribute to the lives and livelihoods where we are present. Our skilled people and partners, innovative technologies and powerful networks are there to make daily life smoother and richer for our customers and help societies and business become more efficient and sustainable. Welcome to Telia, the home of your next big opportunity and a place where everyone can be themselves with equal access to opportunities.