Ex-jobb Master thesis 30 credits – Chatbots for Scania Maintenance

Ex-jobb Master thesis 30 credits – Chatbots for Scania Maintenance

Thesis project at Scania is an excellent way of making contacts for your future working life. Many of our current employees started their career with a thesis project.


Scania is currently undergoing an exciting transformation from a traditional truck manufacturer to a provider of complete sustainable transport solutions. IT is a crucial part of this transformation as Scania’s success is depending on flexible and efficient IT solutions that support current and future business requirements.

At Scania Maintenance we work with a new system solution that creates and optimizes individual maintenance plans based on real-time data from the truck to tailor the plans according to each customer’s specific needs. The team is responsible for implementation of the product in Scania’s markets and for supporting the implemented markets. The support team are currently supporting around 30 markets globally. This creates demands for effective support tools including for example customer interaction and information visualisation.


Chatbots are gaining increasing attention today as artificial intelligence are developing rapidly. Chatbots enables a very high speed customer interaction 24/7. The purpose of this project is to investigate how chatbots can be used in the support for Scania Maintenance in order visualise information and to help users with frequently asked questions.


During the project the student(s) shall:
  • investigate how Chatbots can be used in a support organization
  • investigate how Chatbots are implemented and maintained in a support organization
  • investigate how information should be structured and continually updated in the chatbot
  • develop a prototype of a Chatbot to illustrate the possibilities and usage of Chatbots within the organization

Education background: Master of Science in Engineering
Number of students: 2
Start date: Flexible
Estimated time needed: 6 months

Contact persons and supervisors

Frida Rawet, IT group manager Scania Maintenance +46 700 810 556, frida.rawet@scania.com


Enclose CV, personal letter and study certificates.
Mer info
Område Södertälje
Yrkesroll Data & IT
Typ av anställning Heltid
Hemsida http://www.scania.com
Sista ansökningsdag 30 sept (7 dagar kvar)

Om arbetsgivaren

Scania is a world-leading provider of transport solutions. Together with our partners and customers we are driving the shift towards a sustainable transport system. In 2017, we delivered 82 500 trucks, 8 300 buses as well as 8 500 industrial and marine engines to our customers. Net sales totalled nearly SEK 120 billion, of which about 20 percent were services-related. Founded in 1891, Scania now operates in more than 100 countries and employs some 49 000 people. Research and development are concentrated in Sweden, with branches in Brazil and India. Production takes place in Europe, Latin America and Asia, with regional production centres in Africa, Asia and Eurasia. Scania is part of Volkswagen Truck & Bus GmbH. For more information visit www.scania.com.