Container Transport Execution & Customer Service

Container Transport Execution & Customer Service

Copenhagen, Denmark

Do you want to join Unifeeder's Regional Customer Service team in Copenhagen?

The main responsibilities include handling an efficient and proactive booking process, as well as strong operational service delivery to our customers.

You will be a part of an agile and high performing team ensuring a constant focus on customer service quality and at the same time striving for the optimal utilisation of our assets to achieve our ambitious goals. In a daily operation with high pace and complexity, you must be able to keep our goals and results in clear sight and at the same time have full focus on our customers to deliver as promised.

Areas of responsibility
  • Imbed proactive booking management in the day-to-day cargo execution, ensuring best possible tonnage utilisation combined with maintaining high customer satisfaction.
  • Managing internal and external relations ensuring that solutions and escalation of issues always can be done timely and efficiently.
  • Be focused on keeping deadlines and at same time always have an eye on all details securing high quality and best in class service delivery, keeping cost impact in sight.
  • Be driven by a continuous improvement culture, facilitate close cooperation between our departments and offices.
  • Actively seek good customer relations, living the values of the company and seeking constant improvements in everything we do.
Profile
  • Profound experience from forwarding or container shipping.
  • You speak at least one of the Scandinavia languages as well as English fluently.
  • You hold operational skills as well as customer service experience.
  • You work at high pace, and keep you head clear under challenging operational conditions.
  • You respect deadlines and have a sense of urgency as well as focus on details.
  • You are ready to challenge and document a process to optimise and seek improvement.
  • You are motivated by achieving results and deliver best in class performance within both operation and customer service.
  • Ideally, you have 2-5 years of experience with transport planning.
Apply online by clicking 'ansök' as soon as possible and no later than 24.03.2019. We will conduct interviews and hire as soon as we have the right match. If you have any questions please contact Regional Feeder & Network Manager, Ebbe Bisgaard at ebb@unifeeder.com or +45 22108819
Mer info
Kontaktperson Ebbe Bisgaard
Telefon +45 22108819
Email Mejla Ebbe Bisgaard
Område Malmö stad
Yrkesroll Transport & Logistik, Administration & Ledning, Service & Kundtjänst, Kundtjänst
Typ av anställning Heltid, Tillsvidareanställd
Sista ansökningsdag 24 mars (2 dagar kvar)