Customer Success Engineer

Customer Success Engineer

Welcome to the World of Mobilaris

Mobilaris Group is a world-leading decision-support solutions company based in Luleå, Sweden. We develop our digital solutions in close collaboration with our customers, who span over 20 countries worldwide within mining and industry. Mobilaris was founded in 1999. Since then, our skilled team has helped our customers to become more productive and efficient, while keeping people safe.
The Mobilaris Group is channeled through two business areas, each one with unique offerings and characteristics. Find out more about our different business areas: Mobilaris Mining & Civil Engineering and Mobilaris Industrial Solutions

We are expanding and are now looking for new colleagues who want to grow with us.

We are hiring, and a lot! Join our development team!
We believe that trust, teamwork, and innovation are fundamental building blocks for moving forward and positively impacting the world. Without trust, there can be no teamwork, and without teamwork, there is no innovation. Even if we are productive on our own, we are more creative - more innovative - together, as a team.

About the role
The demand for our solutions is growing fast and the number of customers around the world is increasing quickly, which makes our Customer Success function important for of strong and our long-term customer relations. The goal is to create a professional and positive customer experience. As part of our Customer Success organization, you will support our customers through all phases following the delivery of our deployment projects, from initial discussions to the acceptance and support activities.

As our Customer Success Engineer, you will take full ownership of product rollouts regarding customer installations and reported issues. You will be working with standard procedures for proper escalation of unresolved issues to the appropriate internal teams. You will work closely with the product engineering department, product owner team, internal stakeholders, and external dependencies.
The role involves diagnosing and troubleshooting software and hardware problems, and help our customers install applications to accomplish value proposition.

Ultimately, you will be a person that our customers trust and turn to for advice and support. They will rely on you to provide timely and accurate solutions to their technical problems as well as roll-out obstacles. We believe that you are a customer focused person with a good understanding and qualification of computer systems, mobile devices, and other tech products. Knowledge about mining applications and methods is a pre-requisite, and we expect you to travel to international customer sites to perform these activities.

What we offer
Mobilaris is an innovative, fast-growing product company with customers all around the world. You will have a major impact on our customers´ way of operations. We work in teams in which everyone has a great responsibility and influence on the procedures. You will learn from people with unique competence and skills while contributing with yours.

One of our core pillars at Mobilaris is technology leadership. We want to master the latest technologies in our domain and deploy them in our products to give value to our customers. It is a key part of our long-term strategy, and we use that in all our businesses every day, making high-performance effortless. We are excited to welcome new team members who share our ambition to develop leading technical solutions and continuously learn more.

At the end of 2021, we are moving to our new climate-smart office. It is the first of its kind in the north of Sweden and is situated centrally in Luleå. The house will become an arena where established companies, entrepreneurs, and various skillsets will interact and grow together.

Welcome to apply! Send us your application as soon as possible, by the latest 14th of March 2021.

Contact details
If you have questions about the assignment or the recruitment process, you are welcome to contact responsible recruiter:

Anna Roslin via 073 684 77 48 or

More about Mobilaris
Please visit our website for more information www.mobilaris/careers/
Mer info
Område Luleå
Yrkesroll Data & IT
Typ av anställning Heltid, Tillsvidareanställd
Rekrytering hanteras av Adecco
Sista ansökningsdag 14 mars 2021 (15 dagar kvar)

Om arbetsgivaren

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