Customer Experience and Service Manager

Customer Experience and Service Manager

Role Description
In the position as Customer Experience and Service Manager you will lead the Customer Service teams in their daily work, as well as the smaller teams Claims and returns, Front Desk and Project & Training. You will report to Chief Commercial Officer. Your main tasks are:
  • Responsible for maintaining budget and resource allocations
  • Lead and divide work within Customer Service
  • Set commercial strategy for Customer Service
  • Execute appraisal and salary talks
  • Develop department to increase turnover per employee
  • Recruitments
Traveling occasionally is a part of the job as a Customer Experience and Service Manager and it is estimated to be up to 10 % /annually. Mostly to the Finland and sales meetings across Europe.

Qualifications
It is required to have a higher education or university degree. A commercial background is crucial. You need to have documented work experience and excellent track record in a similar role within an equally or bigger sized company. In the position as Customer Experience and Service Manager you need to be fluent in English and Swedish. It's preferable with additional language skills.

Personal Traits
You are a strong leader who makes things work and done. You have an overview perspective in order to implement and streamline processes in the best possible way. You know what is going on and needed on a daily basis. You have a strong will to lead and inspire the teams you manage.
Other desired traits for this position are optimistic, organized and commercial acumen. You have the ability to adapt due to Ejendals being a dynamic and expanding company.
Mer info
Kontaktperson Sara Möller
Email Mejla Sara Möller
Område Leksand
Yrkesroll Organisation & ledning, Chefsbefattningar, Försäljning, Kundservice, Service & Kundtjänst, Kundtjänst
Typ av anställning Heltid, Tillsvidareanställd
Hemsida http://ejendals.com
Sista ansökningsdag 22 mars (2 dagar kvar)

Om arbetsgivaren

Ejendals is an international company that for generations has specialized in developing, manufacturing and marketing high-quality products that protect hands and feet. In close collaboration with researchers and our customers, we design products that deliver the highest standard of protection, durability and ergonomics.

What we sell is a complete safety concept, which aims to reduce accidents through quality products, education and safety inspections. From our corporate head office in Leksand, Sweden, we envision a safer day with zero injuries to hands and feet. Our main product brands are TEGERA® gloves and JALAS® shoes. Ejendals has about 350 employees located in 20 countries. Read more at ejendals.com