In the position as Customer Experience and Service Manager you will lead the Customer Service teams in their daily work, as well as the smaller teams Claims and returns, Front Desk and Project & Training. You will report to Chief Commercial Officer. Your main tasks are:
- Responsible for maintaining budget and resource allocations
- Lead and divide work within Customer Service
- Set commercial strategy for Customer Service
- Execute appraisal and salary talks
- Develop department to increase turnover per employee
Traveling occasionally is a part of the job as a Customer Experience and Service Manager and it is estimated to be up to 10 % /annually. Mostly to the Finland and sales meetings across Europe.
It is required to have a higher education or university degree. A commercial background is crucial. You need to have documented work experience and excellent track record in a similar role within an equally or bigger sized company. In the position as Customer Experience and Service Manager you need to be fluent in English and Swedish. It's preferable with additional language skills.Personal Traits
You are a strong leader who makes things work and done. You have an overview perspective in order to implement and streamline processes in the best possible way. You know what is going on and needed on a daily basis. You have a strong will to lead and inspire the teams you manage.
Other desired traits for this position are optimistic, organized and commercial acumen. You have the ability to adapt due to Ejendals being a dynamic and expanding company.