Would you like to join a team of engineers operating Telia Company Nordic & Baltic networks? Then this would be the perfect role for you! As an Operations Engineer you will monitor, operate, and drive automations for our networks to provide maximum performance and availability for our customers.
I am Martin Ingerslev, leading our Control Center Access Monitoring team. In Control Center we are working 24/7/365 to ensure excellent customer experience. Hence my team and I are looking forward to onboard you as Operations Engineer who is genuinely interested in technology in combination with a problem-solving and simplifying mindset. Someone, who is also able to prioritize and handle multiple tasks with ease under pressure.Is this your next opportunity?
You will be a key player in the forefront of the fast paced Mobile and Fixed access network monitoring team with a strong focus on preventing, identifying, and analyzing incidents, reporting and resolving incidents. But most importantly you will be part of a transformation to drive our organization towards an automated operation. Any experience you have in regard to AI and ML is welcome.
As an Operation Engineer you will develop and set routines, document, and act according to Service Lifecycle and Service Assurance Process flow both proactive and in real time. Your contribution will be central, and you will have a great opportunity to influence the work that your team is doing.
The role requires close collaboration within and with other units to meet customer needs and manage external relationships, to improve customer experience and secure customer satisfaction.Is this you?
Your personal competencies:
- You are independent with a strong drive. Still, you are a team player who appreciates an inclusive team environment
- You have a problem-solving mindset to see the big picture and takes into account broader considerations
- You have a passion to improve customer experience - promote and drive a customer focused environment, ensuring strong customer service
- You ensure business ethics and compliance with company policies
- As a person you take full responsibility for the success of your area and have great relationship skills
- Curious doer
- Collaborative simplifier
- Positive leader
- A background in Customer, IT, Telecoms and mobile services.
- Familiarity with ITIL. Incident management, Change management, Problem management, etc.
- Great communications skills in Swedish and English
We know that university degree is always interesting, but I know that there are many ways to inquire information.
The employment is in a secure facility and Swedish citizenship is required and you will be subjected to a security check. You should also be able to work outside office hours.It's more than just a job!
Regardless of the position you are looking for, we will give you the tools and support you need to grow both as a professional and as a person, with us. We can offer you your next big opportunity in a creative, motivating, and welcoming company where everyone can be themselves, with equal access to opportunities. We respect and value the diversity of people. In addition to an attractive and inclusive work environment, we also enable flexibility and offer a wide variety of employee benefits.Interested?
If you fancy joining our team, don't hesitate to apply! If you want to know more about the job you are welcome to contact me at Martin Ingerslev email@example.com.
We look forward to receiving your application and to make sure that your personal data is kept safely, we kindly ask you to apply through our recruitment system. We are not able to handle resumes via e-mail or equivalent. Selection will take place on an ongoing basis and this position might be filled before the application deadline. Application deadline is 31st of MayWelcome to Telia - Home to your next big opportunity!