Technical Support Analyst

Technical Support Analyst

We are looking for a Technical Support Analyst to provide support for our advertising solution, Naviga Ad. To work at Naviga means a stimulating and constantly evolving work environment together with enthusiastic colleagues. This, in combination with our customer relations, makes the job very interesting and developing. Our customers are located throughout the EMEA region and the communication is mainly in English.

Naviga Ad is a cloud-based software system built to help media businesses to sell, book, deliver and bill. It contains all required parts needed in an advertising system. For more information visit

To fit the position as Technical Support Analyst, you should be comfortable with customer contacts, both verbally and in writing, as well as, personal meetings. Some travel may occur from time to time.

Location: Helsingborg, Sweden

Essential Job Duties and Responsibilities
  • Investigate and resolve customer cases
  • Develop and maintain our customer relations
  • Project related consultant work, e.g customer training – as needed
  • Testing of software – as needed
Education and Experience
  • Relevant education from University or corresponding work experience
  • Experience in Technical Support
Other useful knowledge
  • Knowledge about the Media industry
  • Knowledge about financial systems and accounts receivable
  • Database understanding

Disclaimer: This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, might be required.

Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit
Mer info
Kontaktperson Patrik Gunnarsson
Email Mejla Patrik Gunnarsson
Område Helsingborg
Yrkesroll Service & Kundtjänst, Kundtjänst
Typ av anställning Heltid, Tillsvidareanställd
Sista ansökningsdag 29 feb 2020 (39 dagar kvar)

Om arbetsgivaren

Naviga Inc. delivers the broadest range of technology solutions for the global news media industry, including content management, digital advertising, circulation, and audience relationship management. The company's innovative solutions and professional services help media organizations engage audiences through web, print, mobile, and social media channels.