Are you passionate about service and helping others? Do you also speak fluent Danish? Then we believe this could be a job for you.About the position
This service is a direct recruitment, which means that the recruitment process takes place through Bravura and you are employed directly by Stanley Black & Decker.About the company
Stanley Black & Decker provides innovative tools and smart solutions to both professional users and consumers. The company employs over 60,000 employees globally and operates in over 175 countries. At the office in Mölndal, 50 people are working, and the customer service department consists of 8 employees. At Stanley Black & Decker, there are great opportunities for those who are eager to make a career. They believe in giving their employees the opportunity to grow and develop within the company, and with the right ambition and engagement, you can climb within the organization.Job duties
In the role of customer service representative, you will be part of a service team consisting of 8 people who together support the Nordic market. Your role involves receiving incoming calls and orders via email and phone from corporate customers within the Danish building materials trade, registering these in the administrative system and following up on deliveries. In addition, you will also support internal salespeople with information and administration for your common customers. An important part of your role is advising and guiding customers to the right product choice, so you will receive a thorough introduction to the company's product range at the beginning of your employment.
* Customer service by phone and email
* Administration and system usage
* Previous experience in customer support, service and/or administration
* Very good knowledge of Danish and English in both spoken and written
* Good computer and system skills, experience with SAP or similar systems is an advantage
We believe that you as a candidate have an interest, the willingness and the ability to help both customers and your colleagues in the team. You strive to deliver solutions and are calm, attentive and accommodating towards others. You enjoy working with your colleagues and get energy from interacting and communicating with new people.
Start: According to agreement
Salary: Upon agreement
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