Technical Support Engineer

Technical Support Engineer

Support Engineer 
Gothenburg, Sweden 

Appgate, Inc. is a new large-scale international security software startup that brings together a set of highly innovative cloud- and hybrid-ready security and analytics products and services with a big focus on Network Access, Anti-Fraud and offensive security services. 

We work creatively, agile, and always encourage the use of the latest technology. Within Appgate Inc you will be surrounded by the world’s best ethical hackers, machine learning experts and network security engineers. You will be working in our brand-new office at the heart of the Gothenburg city center. 

You will primarily support customers in the US, but also in the region of EMEA. You will communicate and offer support via e-mail, phone calls and digital meetings.

What does Lefteris Chairetakis, Technical Support Engineer say about Appgate?

"I have a background in electrical and computer engineering, and always a great interest in network security. It is an ever-changing field where you need to keep yourself up-to-date continuously. Every day is different and every day you learn new things. Impossible to get bored. I interact with customers and help them with technical issues.

I am privileged to work with passionate colleagues, always willing to share their knowledge. This gives me the opportunity to constant development in my field. We have a family atmosphere in a multi-cultural environment, and I see my colleagues as friends."

As a support engineer you will work in close collaboration with our customers, to provide support for the use of our products and services. You will be in communication with IT Administrators, Network Engineers, CIOs, CSOs as well as our internal Deployment and Development teams.
  • Facilitate software deployment in a customer environment and troubleshoot remote installation of the product 
  • Provide other services such as software training and software migrations to new hardware 
  • Develop professional written and oral presentation as well as other documentation to build up our public customer knowledge base 
  • Work with support case management to ensure Appgate delivers top support services 
Your Profile 
You have experience from working with customers in a technical service-oriented position. Enjoy problem solving and have good commercial sense when communicating with customers. Excellent communication skills, both verbal and written. 
Experience configuring, supporting, and managing the following areas:
  • DNS
  • Networking Operations - TCP and UDP, and NAT
  • Knowledge of packet “sniffer” or protocols capture utilities like Wireshark and TCP dumps
  • Routing Protocols 
  • VPN Technologies - IPsec, SSL, Site-to-Site VPN, Remote Access VPN
  • Authentication Protocols - LDAP, SAML, Radius, MFAs
Additional experience required is to administrate Windows and Linux, knowledge about protocols and multi-factor authentication. Be able to troubleshoot basic scripts as Python and JavaScript, as well as knowledge of packet protocols for capture utilities. Previous experience managing a Zero Trust environment.

Contact and application
In this recruitment we are working with recruitment consultant Malou Magnusson, 0707-588 745, at Intenso Teknikrekrytering.

Send your application through the application button. Please apply asap, as applications are processed continuously.

We welcome your application!  

About Appgate
Appgate brings together a set of differentiated cloud- and hybrid-ready security and analytics products and services. These include Appgate SDP, the industry’s leading Software-Defined Perimeter solution, the Consumer Access suite of Risk-Based Authentication and Digital Threat Protection capabilities and the company’s Immunity range of offense-oriented software and adversary simulation services. Today, these products secure more than 1,000 organizations across 40 countries.
Mer info
Område Göteborgs stad
Yrkesroll IT-tekniker, Data & IT, Administration, Teknik & Ingenjör, Ingenjör, Servicetekniker
Typ av anställning Heltid
Sista ansökningsdag 9 mars 2023 (32 dagar kvar)

Om arbetsgivaren

Denna rekrytering hanteras av Intenso Teknikrekrytering som är specialiserade på rekrytering och search av chefer och specialister inom teknik och IT. Vår vision är att rekrytering ska vara enkelt. Vi har lösningarna som gör det enkelt. Oavsett hur ni vill att vi hjälper er så finns det en enkel lösning hos oss. Vi ska ge vår kunder kostnadseffektiva lösningar med hög leveransprecision. Search är en viktig del i vårt arbete. För våra uppdragsgivare är det en trygghet att veta att oddsen för en lyckad rekrytering är goda även i de svåraste fallen. Vi ingår i samma koncern som Säljpoolen, ett av Sveriges ledande rekryteringsföretag inom sälj och marknadsföring. Med hjälp av vårt gemensamma, egenutvecklade rekryteringssystem Masterhelp har vi byggt upp en stor databas av kvalificerade kandidater och smarta tekniska lösningar för effektiv rekrytering.