German speaking First Line Customer Service Agent

German speaking First Line Customer Service Agent

Do you want to work at a fast-growing e-commerce company where the energy from the employees is felt as soon as you set foot in the premises? Welcome to Skyltmax! We are in a fantastic growth journey and are now looking for a new employee for our customer service team.

Are you fast on the keys, navigate with ease between different digital programs and driven by quickly and efficiently delivering a first-class customer experience? All this together with a fantastic team. Then Skyltmax First Line is guaranteed to be something for you!

You as a person are comfortable in an organization under constant development. You are empathetic and humble, which means that you can easily understand the customer's situation and give everything to solve their problem. You want to know everything about how Skyltmax works, in order to give our customers an extraordinary customer experience. It is important that you have a good habit and a natural understanding of working and communicating digitally. You are comfortable in meeting customers mainly via chat and email but also by phone. You like the combination of working in a team and also independently. Of course, you understand the importance of world-class customer service and see a high value in genuinely and in all situations putting the customer in focus!

Your work assignments
  • Take care of our German- and English-speaking customers via our chat function. Through the chat, you get an understanding of the customers' challenges and help solve them.
  • As First Line, you will also handle fast and efficient questions via email, respond to our Trustpilot reviews and Facebook Messages.
  • Be a part of the development of Skyltmax Customer Service and work together with the team to constantly simplify and improve the customer experience.
We know that you communicate freely in both German and English in both speech and writing. That you are good at listening in and really understanding the customer's needs. We also know that you are a team player who sees the team's success as the most important thing in the daily work, helping a colleague comes naturally to you. You have both an interest and an aptitude for learning new IT systems.

It is a plus if you have previous experience in sign manufacturing, e-commerce or some type of sales profession. It is also seen as an advantage if you have experience or knowledge of the Adobe program series, although not a requirement. It is also an advantage if you communicate fluently in either Swedish, Norwegian, Danish, Czech, Italian, Dutch, Finnish or Spanish.

For us, personal qualities are important, so there is no danger if you lack any knowledge, we make sure to teach you!

About Skyltmax

We at Skyltmax are a modern e-commerce company that is in the top three of Sweden's best workplaces to work at according to Great Place to Work! We are an innovative sign manufacturer that has digitized the industry since 2008. Our driving force is to create simple solutions so that the customer gets the best possible experience, 100% climate compensated as well!

We offer a work environment where freedom under responsibility characterizes everyday life. A workplace with completely newly built premises, committed colleagues and the opportunity for great influence. Here you get the opportunity to learn and develop in sign production, simpler image management, service and sales. We also offer benefits beyond the ordinary. How about i.a. breakfast buffet, play room and our own gym?

Good to know
  • Recruitment process starts on: Monday, 22 August
  • Start: by appointment, preferably as soon as possible
  • Location: Bårhult, Landvetter
  • Scope: Full-time, 7.30-16.00
  • Salary: Fixed salary
Mer info
Kontaktperson Matilda Pilfalk
Telefon 0722-374070
Område Göteborgs stad
Yrkesroll Service & Kundtjänst, Kundtjänst
Typ av anställning Heltid, Tillsvidareanställd
Sista ansökningsdag 19 sept 2022 (32 dagar kvar)