CSM / Customer Success Manager till Appgate, Göteborg

CSM / Customer Success Manager till Appgate, Göteborg

CSM / Customer Success Manager

Gothenburg, Sweden


Appgate, Inc. is a new large-scale international security software startup that brings together a set of highly innovative cloud- and hybrid-ready security and analytics products and services with a big focus on Network Access, Anti-Fraud and offensive security services.

We work creatively, agile, and always encourage the use of the latest technology. In order to create an inspiring, innovative and knowledge gathering working environment, we give our software engineers maximal autonomy. Within Appgate Inc you will be surrounded by the world's best ethical hackers, machine learning experts and network security engineers. You will be working in our brand-new office at the heart of the Gothenburg city center.

Responsibilities

Appgate is seeking talented, highly motivated individuals to serve as Customer Success Manager within EMEA region. The mission of the Appgate Customer Success organization is to ensure our customers are receiving the full value from our security offerings. Customer Success activities include ongoing management and oversight of our customers: on-boarding, daily support, product adoption, advocacy, and retention resulting in long term customer partnerships and growth.
  • Handle overall responsibility for managing the strategic customer relationship
  • Retain and grow business by anticipating customer needs and providing a high level of customer services
  • Act as a liaison between product management and the customer with a focus on communicating the Appgate roadmap
  • Develop success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations
  • Prioritize and drive resolution on escalated customer issues
Qualifications
  • Bachelor's degree required, business or technical degree preferred
  • Previous experience in Cybersecurity industry with expertise in Networking Security.
  • Customer facing services role (consulting or account management)
  • Ability to collaborate and build strong relationships with customers especially at the Executive level
  • Excellent verbal and written communication skills in English
  • Analytical skills and work in a structured manner
You are social and service minded. Eager to learn and succeed in your profession.

Contact

In this recruitment we are working with recruitment consultants Malou Magnusson, 0707-588 745, and Nicole Diener, 0735-25 86 86, at Intenso Teknikrekrytering.

We welcome your application!

About Appgate
Appgate brings together a set of differentiated cloud- and hybrid-ready security and analytics products and services. These include Appgate SDP, the industry's leading Software-Defined Perimeter solution, the Consumer Access suite of Risk-Based Authentication and Digital Threat Protection capabilities and the company's Immunity range of offense-oriented software and adversary simulation services. Today, these products secure more than 1,000 organizations across 40 countries.
Mer info
Område Göteborgs stad
Yrkesroll Försäljning
Typ av anställning Heltid
Rekrytering hanteras av Intenso Teknikrekrytering AB
Sista ansökningsdag 11 nov 2021 (55 dagar kvar)

Om arbetsgivaren

Denna rekrytering hanteras av Intenso Teknikrekrytering som är specialiserade på rekrytering och search av chefer och specialister inom teknik och IT. Vår vision är att rekrytering ska vara enkelt. Vi har lösningarna som gör det enkelt. Oavsett hur ni vill att vi hjälper er så finns det en enkel lösning hos oss. Vi ska ge vår kunder kostnadseffektiva lösningar med hög leveransprecision. Search är en viktig del i vårt arbete. För våra uppdragsgivare är det en trygghet att veta att oddsen för en lyckad rekrytering är goda även i de svåraste fallen. Vi ingår i samma koncern som Säljpoolen, ett av Sveriges ledande rekryteringsföretag inom sälj och marknadsföring. Med hjälp av vårt gemensamma, egenutvecklade rekryteringssystem Masterhelp har vi byggt upp en stor databas av kvalificerade kandidater och smarta tekniska lösningar för effektiv rekrytering.