Team lead - Support

Om jobbet

Job Description

At Billogram the customer experience is core. That applies to all parts of our business and as we grow we are now looking for a team lead to the support organisation.

We are looking for a hands-on leader who can help take our support to the next level. The job includes managing the team, handling some of the more complicated cases, working closely with our large customers and partners, participating in the support pool when necessary as well as working with continous improvments of our routines. It is essential that you are self- sufficient and structured in your way working.

Skills & Requirements

  • Previous leadership experience
  • Prestigeless and hands-on
  • Fluent in Swedish and English
  • Excellent skills in communication with customers both in writing and by phone
  • Basic knowledge of bookkeeping
  • Interest in software development
  • Previous experience of working with backoffice-tasks
Stockholms stad
Antal Tjänster
Organisation & ledning

10 dagar sedan

Sista ansökningsdag

16 dec

Om företaget

Billogram offers an innovative billing service, based on our belief that billing should be a positive customer experience. We want companies to spend less time on administration yet have full control of their invoicing. Over 16 000 companies have chosen to work with Billogram and we help them ease the transition from paper to modern, digital billing.

We are very proud about the fact that Billogram has facilitated transactions between hundreds of thousands of people and handles payments for several billion crowns each year. Today we are over 20 employees and Billogram has since its inception attracted extremely talented and motivated people - a necessity in order to achieve our ambitious goals.

Billogram works long term and invest in the future. Therefore, we have so far brought in SEK 30 million in venture capital from a number of investors, including Peter Sjunnesson (previously Chairman of Klarna), Edastra Venture Capital, the C-Network Investment and Thord Wilkne (founder of WM-Data).