Product Specialist

Tesla · Försäljning · 4 nov

Om jobbet

The Role

As a full time Product Specialist you will ensure that the unique Tesla experience is provided to all customers who come into a Tesla store and assist the customer through the purchasing process of a Tesla vehicle. You will accomplish this by handling all walk-in store guests, answering questions, educating the public about the electric drive experience, conducting test drives, and other product familiarisation activities. Additionally, the Product Specialist will assist customers with the reservation, ordering, and delivery processes of their Tesla vehicle. An implicit responsibility is to conduct education-based sales conversations and business dealings in a way that creates a superior customer experience that represents the Tesla brand values.

  • Welcome walk-in guests, answer questions and generally manage the customer's Tesla experience in a positive way.
  • Educate the public about the electric car industry.
  • Assist customers with purchases of apparel and keep inventory up to date.
  • Provide high quality customer service to the existing Tesla owner community.
  • Achieve company/store aims as per metrics.
  • Keep up with industry trends and best practices, including utilisation of new technology and web resources.
  • Work with Store Manager to understand current vehicle and production talking points.
  • Utilise, update and maintain the integrity of information in Tesla's CRM system.
  • Oversee the pre-delivery process in line with the procedures in place and perform customer vehicle walk through, preparation and paperwork prior to delivery.
  • Follow up on the necessary documents involved in the registration of the car and the hand-over to the customer in a timely manner.
  • Escalate matters that require senior management concurrence in a timely manner to line management.
  • Perform ad-hoc duties as assigned by line management.
  • Bachelor's Degree or any other Higher Education preferred.
  • In lieu of a degree, relevant experience within the Automotive, Luxury, Customer Service or other Retail industry.
  • First experience within a face-to-face customer service, sales or retail environment preferred.
  • Strong team-player.
  • Excellent Communication skills, both oral and written. Fluency in English required.
  • Passion and enthusiasm for new and sustainable technology as well as the electric vehicle industry as a whole.
  • Valid driving license
Göteborgs stad
Antal Tjänster

50 dagar sedan

Sista ansökningsdag

4 nov

Om företaget

Tesla is accelerating the world's transition to sustainable transportation and electricity consumption by designing and manufacturing electric vehicles and energy storage systems. Based in California, Tesla employs more than 13,000 people across four continents, and manufactures cars at our factory in Fremont, California. We are currently constructing the Gigafactory-the world's largest lithium ion battery factory-in Sparks, Nevada, and have begun production of battery storage products.

Tesla currently produces two premium EVs-Model S and Model X-engineered from the ground up to be the world's best car and SUV, respectively. Model S received Motor Trend's prestigious 2013 Car of the Year, and achieved the best safety score of any car ever tested by the NHTSA. The recently released Model X includes the first ever falcon wing doors, as well as Tesla's award-winning electric all-wheel drive powertrain. Both vehicles come with free road trip access to more than 400 Tesla Supercharger stations - the world's fastest EV charging technology. Model 3, our third generation EV, is currently under development.

Tesla produces the Powerwall, a residential battery pack, as well as commercial and utility-grade Powerpack storage systems designed to help reduce electricity costs, smooth consumption and create a more resilient electricity grid.

Tesla is committed to hiring and developing top talent from across the world for any given discipline. Our world-class teams operate with a non-conventional product development philosophy of high inter-disciplinary collaboration, flat organizational structure, and technical contribution at all levels. You will be expected to challenge and to be challenged, to create, and to innovate. These jobs are not for everyone; you must have a genuine passion for producing the best vehicles in the world. Without passion, you will find what we're trying to do too difficult.